Terms of sales

The terms of sales

 

 

E-commerce logistics

E-commerce logistics.

Preamble

The site is the property of the seller:

 

Groupo BERTOLASO

European Headquarters

 

SAS BERTOLASO Mickaël

Decopierre Italia

Viale Cassiodoro, 3

20145 MILANO (MI)

P.I / C.F: 05696120962

R.E.A: MI-1841120


Whose registered office is located at the following address:


 
RESIMARMO Italia

Via Borgo San Siro, 15

27026 Garlasco PV

sales tax number of the seller:

R.E.A: MI-1841120

It numero individual tax code del venditore:

R.E.A .: MI-1841120

 

  RESIMARMO France

27, Rue Saint Philippe – Palace of Madrid

06000 Nice


The terms of sales. The following provisions are intended to define the terms of sales of the sites: 
https://www.resimarmo.it, https://www.resimarmo.fr, https://www.resimarmo.eu, https://www.resimarmo.uk, https://www.resimarmo.de, https://www.resimarmo.com, https://www.resimarmo.be, https://www.resimarmo.es, https://www.resimarmo.lu, https://www.resimarmo.ch, https://www.resimarmo.at, https://www.resimarmo.pt.

These General terms of sales define the contractual rights and obligations of the seller and his customer in the context of the distance selling of simple products and elaborated products.

The terms of sales govern exclusively the relationship between the supplier and the customer.

The terms of sales represent all the obligations of the parties. The customer is deemed to accept without reservation, otherwise the order will not be validated.

In case of doubt about one of the general conditions of sale, the procedures in force in the sales sector by companies based in France apply (most binding procedures)

The seller reserves the right to modify the General Conditions of Sale. The changes will take effect at the time of online publication.

Article 1. Online product or shop

Through the website, the seller provides the customer with an online catalog or shop with exactly the products sold without the photographs having a contractual value.

The products are described and presented as accurately as possible. However, errors or omissions in the presentation, will incur the seller’s liability and will be incurred as a result.

Products are subject to availability.

Prices and prices for the sale of the products listed in the catalog or online shop.

Article 2. Price (terms of sales)

The seller reserves the right to modify his prices at any time by publishing online.

Only apply the current rates listed in order, depending on the availability of the product on that date.

Prices are in Euros (incl. VAT and excl. VAT) and do not include shipping costs, which are extra. Shipping costs are indicated before the order is validated by the customer.

Prices include applicable taxes on the date of the order and any change in the rate of these taxes will be reflected in the price of the product catalog or online shop. If one or more taxes or contributions, in particular environmental taxes, were to be created or modified, such as downwards, this change will be reflected in the selling prices of the products.
The total amount of the order (including taxes) will take into account the shipment if the customer opts for this choice, it is indicated before the final validation of the order. The customer can remove his order himself, to charge him to tell the seller the details of the pickup by mail.

The payment of the order will be as it is usual in the sale of e-commerce, 30% of the VAT on order (online) with one of the means proposed on the site, the balance on delivery. Additional means of payment are under consideration.

Article 3. Order online

 

E-commerce

E-commerce.

Online order. The customer has the possibility to fill an online order, by means of an electronic form. By completing the online form, the customer accepts the price and description of the products.

The customer must accept by clicking on the indicated place of these general conditions of sale, so that the order is validated.

The customer must provide a valid e-mail address and shipping address and acknowledge these terms and conditions of sale. Any exchange with the seller can act via this address.

The customer will choose the shipping method and will validate the method of payment.

The seller reserves the right to block the customer’s order in the event of non-payment, an incorrect address or other problem on the account of the customer until its possible cancellation.

Article 4. Confirmation and order of payment

This is an order with obligation to pay, which means that the order involves payment from the customer.

4.1 Payment

The customer makes the first payment of 30% of the order and finalizes by paying the balance on delivery. The final payment will be made before the start of the delivery truck, it will be necessary to give their credit card number.

In the event of any dispute or fraudulent use of the card without the physical use of the card (using the card number), any person may challenge within 70 days from the date of the transaction by Complaint as follows by e-mail below

 

administrative.department@resimarmo.com

 

Any dispute not made in the rules defined above, time will not be taken into account Action and release the seller from any liability. The vendor has established an order verification procedure and payment methods reasonably designed to ensure the use of a means of payment, including by requesting customer identification data. In case of refusal of credit card authorization by the accredited bodies or in case of non-payment, the seller reserves the right to suspend or cancel the order and its delivery. The seller reserves the right to refuse an order from a buyer who has not fully or partially settled a previous order or with which a payment dispute is in progress.

4.2 Confirmation of the order

Upon receipt of the validation of the purchase and payment by the customer, the seller sends the acknowledgment of receipt and a copy of the contract for printing to the specified e-mail address. The seller is required to send an invoice to the customer upon delivery. The customer may request that the invoice be sent to another delivery address by sending a request to the customer service department (see contact information below) prior to delivery. In case of unavailability of a product, the seller will keep the customer informed by e-mail as soon as possible in order to cancel the order of the product and, if necessary, to refund its price, the remainder of the order remaining Firm and definitive. For questions relating to the status of an order, the customer can contact customer service by e-mail at the following address: 

 

administrative.department@resimarmo.com

 

Article 5. Electronic signature

In accordance with the provisions of Law n ° 2000-230 of March 13, 2000, the online supply of the credit card purchaser number and the final validation of the order as proof of the client’s consent for the applicability of the amounts owed under the order, signature and Express acceptance of all operations.

Article 6. Trial transaction (Conditions of sale)

The communications, orders and payments between the customer and the seller will be demonstrated through the recordings stored in the Seller’s computer systems under reasonable conditions of safety. Purchase orders and invoices are archived on a reliable and durable medium considered, in particular as evidence.

Article 7. Payment

All forms of payment available to the customer are listed on the seller’s website. The customer guarantees that the seller has the necessary authorizations to use the method of payment chosen by him, at the time of the order.

Article 8. Shipping

The delivery is made after confirmation of payment by the organization Seller bank. The products are delivered to the address indicated by the customer on the order form which is online, the customer will first ensure to ensure the accuracy. Each parcel returned to the seller following an incorrect or incomplete delivery address will be returned at the buyer’s expense. Except in case of force majeure, the delivery is carried out according to the mode chosen by the customer, within the following times: Delivery from 6 to 8 days according to the mileage. 2 to 3 days for express delivery (with satisfaction). 2 to 4 days for Premium delivery (with satisfaction). A disposal arrangement is currently being considered.

8.1 Delivery and delay of delivry (terms of sale)

In case of delay in delivery, the seller will inform the customer, who can withdraw from the contract and request a refund within 14 days of notification. The total refund of the costs and the delivery of the products, or redirected if necessary, is then carried out. The cancellation of the contract must be addressed by e-mail to the following address:

 

administrative.department@resimarmo.com

 

Any complaint not made in the above rules (the time will be taken into account) À-vis the customer.

8.2 Verification of orders (conditions of sale)

If, at the time of delivery, the original packaging is damaged, torn open, the customer must check the condition of the products. If they have been damaged, the purchaser must imperatively refuse the package and note a reservation on delivery. The customer must indicate on the delivery slip and in the form of manuscript, any anomaly concerning the delivery. The verification of the product is considered to have been carried out once the customer, or a person authorized by it, has signed the delivery note. The customer must, if necessary, inform the seller of his reservations at the following address:

 

administrative.department@resimarmo.com

 

Any complaint not made in the rules defined above and in the time indicated will not be taken in Account and will relieve the seller of any liability towards the customer.

8.3 Return control

The product for exchange or refund will be returned to the seller as a whole and in its original packaging as follows: Products returned within 15 days from the delivery date to the following address:

 

administrative.department@resimarmo.com

 

Any complaints or not returned in the above rules and within the time limits can not be taken into account and free the seller from all implication towards the customer. Any product for exchange or refund will be returned to the seller as a whole and in its original packaging. The costs of return are the responsibility of the customer.

Article 9. Products Warrants

The seller warrants that the product is in conformity with the contract. The customer may make an application under the legal guarantee of conformity in accordance with Articles L. 211-4 of the Consumer Code, or under the responsibility of the defects referred to in Article 1641 of the Civil Code. “Suitable for buyer and seller is not the producer of all products present within the meaning of Law No. 98-389 of May 19, 1998 relating to the liability of defective products.

9.1 Legal guarantee of conformity

The customer has a period of 2 years from the delivery of the product to implement the legal guarantee of conformity. As such, it can choose between repair or replacement of assets in accordance with Article L. 211-9 of the Consumer Code. The customer is not required to prove a lack of conformity within 6 months (24 months from 18 March, 2016, except for the products used) from the date of exit product.

9.2 Warranties (Conditions of Sale)

For the customer, if he uses liability for defects under article 1641 of the Civil Code, he can choose to resolve the sale or reduce the price, Article 1644 of the Civil Code.

Article 10. Non availability and repayment (Conditions of sale)

In case of unavailability of a product ordered, the customer will be informed by e-mail. The customer will have the option to cancel the order and will then have the choice between a refund of the sums paid by him within 30 days at the latest of their payment, or exchange the product.

Article 11. Right of withdrawal (General Terms and Conditions of Sale)

The customer may exercise the right of withdrawal and return the product within 14 working days of delivery. Customers rely on the right of withdrawal by contacting the customer service by e-mail:

 

administrative.department@resimarmo.com

 

After communicating its decision to withdraw, the customer then has 14 days to return or return. Any withdrawal or return not being made in the rules defined above, the time will not be taken into account and the seller will be exonerated from all responsibilities towards the customer. The customer may request an exchange or refund of the returned product, without penalty, except for the return costs that will be borne by the customer. However, in case of return, the shipping costs can be invoiced again to the customer. The return or change of the product will be accepted only for the intact products and in their original state. Certain products, for their intrinsic quality, can not be subject to the right of withdrawal, and can not be reimbursed, including, but not limited to, the products referred to in Article L. 121-21-8 of the Code Of consumption, that is to say: any product which can not by its nature be redirected, any perishable product any video and any printed product Etc. The Seller shall refund to the Customer the total amount paid, including shipping charges, within 14 days of the pick-up or delivery of proof of delivery of such goods.

Article 12. Data protection

The Seller shall retain in its computer systems under reasonable test conditions, the transaction involving the order and the security invoice. The seller guarantees to the customer the protection of the personal data of the latter. The seller has made a declaration to the CNIL under the number _*_ Plan for France _*_ The customer has the right to access, rectify and delete the information collected by e-mail to the following address: 

 

administrative.department@resimarmo.com

 

* The site is exempted from reporting to the French Data Protection Commission (CNIL) insofar as it does not collect personal data on users.

Article 13. Greater force (Conditions of Sale)

Parties shall be released from their obligations in circumstances beyond their control and constitute a case of force majeure which would have prevented their implementation. The obligations of the parties shall be suspended. The party invoking these circumstances shall notify the other party immediately after the appearance and disappearance. They are considered to be cases of force majeure or interest of circumstances, external parties, unpredictable, inevitable, independent of the will of the parties and which can not be prevented by them, in spite of all the reasonable efforts, defined as such by the French courts , Including the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning, and the cessation of telecommunications. If the problem lasts more than three months, these terms may be terminated by the injured party.

Article 14. Partial Invalidity

If one or more provisions of these conditions of sale are to be declared null and void by application of the law, regulation or final decision of a French court, the other provisions shall remain in force And full effect.

Article 15. Applicable law and jurisdiction (Conditions of sale)

The seller is located in a stable and durable European country to conduct its business efficiently, in the case of a company, it is the location of its seat. The French law is the most restrictive for the seller, it is this right that will be applied to all commercial transactions. The law of all countries of the European Community can also be cited. In addition, these terms are subject to the application of French law and the commercial law provisions of the “Vienna International Convention.” In case of dispute or claim, the customer must first contact the seller to obtain a In the absence of an agreement, the customer is contracted as a consumer and may institute proceedings in the court of his choice, he may institute proceedings before the court where the seller’s registered office is located.

 

 

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